{"id":26415,"date":"2026-05-07T02:04:12","date_gmt":"2026-05-07T05:04:12","guid":{"rendered":"https:\/\/www.hmccap.com\/reclamos-y-quejas-de-clientes\/"},"modified":"2026-11-13T04:19:32","modified_gmt":"2026-11-13T07:19:32","slug":"reclamos-y-quejas-de-clientes","status":"publish","type":"page","link":"https:\/\/www.hmccap.com\/es\/reclamos-y-quejas-de-clientes\/","title":{"rendered":"Reclamos y Quejas de Clientes"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"26415\" class=\"elementor elementor-26415 elementor-21823\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e464288 e-flex e-con-boxed e-con e-parent\" data-id=\"e464288\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-41e7675 elementor-widget elementor-widget-spacer\" data-id=\"41e7675\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2ee8dff e-flex e-con-boxed e-con e-parent\" data-id=\"2ee8dff\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-92cd3f3 elementor-widget elementor-widget-spacer\" data-id=\"92cd3f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f3739ae e-flex e-con-boxed e-con e-parent\" data-id=\"f3739ae\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<link rel=\"stylesheet\" id=\"wd-animations-css\" href=\"https:\/\/www.hmccap.com\/wp-content\/themes\/woodmart\/css\/parts\/mod-animations-transform.min.css?ver=7.5.1\" type=\"text\/css\" media=\"all\" \/> \t\t\t\t\t<div class=\"elementor-element elementor-element-6345e37 wd-animation-slide-from-bottom wd-width-100 wd-animation-normal elementor-widget elementor-widget-wd_title\" data-id=\"6345e37\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<link rel=\"stylesheet\" id=\"wd-section-title-css\" href=\"https:\/\/www.hmccap.com\/wp-content\/themes\/woodmart\/css\/parts\/el-section-title.min.css?ver=7.5.1\" type=\"text\/css\" media=\"all\" \/> \t\t\t\t\t\t<link rel=\"stylesheet\" id=\"wd-mod-highlighted-text-css\" href=\"https:\/\/www.hmccap.com\/wp-content\/themes\/woodmart\/css\/parts\/mod-highlighted-text.min.css?ver=7.5.1\" type=\"text\/css\" media=\"all\" \/> \t\t\t\t\t<div class=\"title-wrapper set-mb-s reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-center\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-l wd-underline-colored\">Reclamos y Quejas de Clientes<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"title-after_title set-cont-mb-s reset-last-child wd-fontsize-xs\">\n\t\t\t\t\t<p>Complete el siguiente formulario (*) campos obligatorios:<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9937534 e-con-full wd-section-stretch-content e-flex e-con e-parent\" data-id=\"9937534\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d534865 elementor-widget elementor-widget-spacer\" data-id=\"d534865\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-06414fa elementor-widget__width-initial elementor-widget elementor-widget-wd_contact_form_7\" data-id=\"06414fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_contact_form_7.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f22740-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"22740\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/es\/wp-json\/wp\/v2\/pages\/26415#wpcf7-f22740-o1\" method=\"post\" class=\"wpcf7-form init wpcf7-acceptance-as-validation\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"22740\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.2.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f22740-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"hmc-contact-form\">\n\t<div class=\"hmc-form-group\">\n\t\t<p><label for=\"hmc-full-name\"><br \/>\nFirst Name and Last Name<br \/>\n<\/label>\n\t\t<\/p>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"full-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"hmc-full-name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"full-name\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"hmc-form-group\">\n\t\t<p><label for=\"hmc-phone\"><br \/>\nPhone Number<br \/>\n<\/label>\n\t\t<\/p>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" id=\"hmc-phone\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"phone\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"hmc-form-group\">\n\t\t<p><label for=\"hmc-email\"><br \/>\nEmail Address<br \/>\n<\/label>\n\t\t<\/p>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" id=\"hmc-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"hmc-form-group\">\n\t\t<p><label for=\"hmc-message\"><br \/>\nMessage*<br \/>\n<\/label>\n\t\t<\/p>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" id=\"hmc-message\" aria-required=\"true\" aria-invalid=\"false\" name=\"message\"><\/textarea><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"hmc-consent-wrap\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"consent\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"consent\" value=\"1\" class=\"hmc-consent-checkbox\" id=\"hmc-consent-required\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I consent to the processing of my personal data.<\/span><\/label><\/span><\/span><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div\n        class=\"hmc-consent-warning\"\n        aria-live=\"polite\"\n    >\n\t<\/div>\n\t<div class=\"hmc-submit-wrap\">\n\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner hmc-submit-btn\" type=\"submit\" value=\"Submit\" \/>\n\t\t<\/p>\n\t<\/div>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-aec9b67 e-con e-atomic-element e-flexbox-base e-default-div e-d0a7fa2 \" data-id=\"aec9b67\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"aec9b67\" data-e-type=\"e-flexbox\" data-id=\"aec9b67\">\n    \t\t<div class=\"elementor-element elementor-element-8caafec elementor-widget elementor-widget-html\" data-id=\"8caafec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\r\n\/* ========================================\r\n   MENSAJE DE CONFIRMACI\u00d3N\r\n======================================== *\/\r\n\r\n.hmc-thank-you {\r\n    display: none !important;\r\n\r\n    width: 100%;\r\n    max-width: 330px;\r\n\r\n    margin: 30px auto 0 !important;\r\n    padding: 34px 28px;\r\n\r\n    background: linear-gradient(\r\n        145deg,\r\n        #f7f9fc 0%,\r\n        #edf3fa 100%\r\n    );\r\n\r\n    border-radius: 8px;\r\n\r\n    font-family: \"Fira Sans Condensed\", Arial, sans-serif;\r\n    color: #44546a;\r\n}\r\n\r\n.hmc-thank-you.is-visible {\r\n    display: block !important;\r\n}\r\n\r\n.hmc-thank-you h3 {\r\n    margin: 0 0 15px;\r\n\r\n    color: #3952a3;\r\n\r\n    font-size: 16px;\r\n    font-weight: 600;\r\n    line-height: 1.3;\r\n}\r\n\r\n.hmc-thank-you p {\r\n    margin: 0 0 15px;\r\n\r\n    color: #536176;\r\n\r\n    font-size: 12px;\r\n    line-height: 1.35;\r\n}\r\n\r\n.hmc-thank-you p:last-child {\r\n    margin-bottom: 0;\r\n}\r\n\r\n.hmc-thank-you strong {\r\n    color: #44546a;\r\n    font-weight: 600;\r\n}\r\n\r\n\r\n\/* ========================================\r\n   CONSENTIMIENTO\r\n======================================== *\/\r\n\r\n.hmc-contact-form .hmc-consent-wrap {\r\n    margin-top: 14px;\r\n    margin-bottom: 14px;\r\n}\r\n\r\n.hmc-contact-form .hmc-consent-wrap .wpcf7-list-item {\r\n    margin: 0;\r\n}\r\n\r\n.hmc-contact-form .hmc-consent-wrap label {\r\n    display: flex;\r\n    align-items: center;\r\n    gap: 10px;\r\n\r\n    margin: 0;\r\n\r\n    font-family: \"Fira Sans Condensed\", Arial, sans-serif;\r\n    font-size: 14px;\r\n    font-weight: 500;\r\n\r\n    color: #44546a;\r\n\r\n    cursor: pointer;\r\n}\r\n\r\n.hmc-contact-form .hmc-consent-wrap input[type=\"checkbox\"] {\r\n    flex: 0 0 14px;\r\n\r\n    width: 14px;\r\n    height: 14px;\r\n    margin: 0;\r\n\r\n    accent-color: #3952a3;\r\n\r\n    cursor: pointer;\r\n}\r\n\r\n.hmc-contact-form .hmc-consent-wrap .wpcf7-list-item-label {\r\n    color: #44546a;\r\n}\r\n\r\n\r\n\/* ========================================\r\n   ADVERTENCIA DE CONSENTIMIENTO\r\n======================================== *\/\r\n\r\n.hmc-contact-form .hmc-consent-warning {\r\n    display: none;\r\n\r\n    margin: -4px 0 12px;\r\n\r\n    font-family: \"Fira Sans Condensed\", Arial, sans-serif;\r\n    font-size: 12px;\r\n    line-height: 1.4;\r\n\r\n    color: #b42318;\r\n}\r\n\r\n.hmc-contact-form .hmc-consent-warning.is-visible {\r\n    display: block;\r\n}\r\n\r\n\r\n\/* ========================================\r\n   BOT\u00d3N SUBMIT\r\n======================================== *\/\r\n\r\n\/* El bot\u00f3n permanece siempre visible *\/\r\n.hmc-contact-form .hmc-submit-wrap {\r\n    display: block !important;\r\n}\r\n\r\n\/* Bot\u00f3n habilitado *\/\r\n.hmc-contact-form .hmc-submit-btn {\r\n    min-width: 155px;\r\n    height: 40px;\r\n\r\n    padding: 8px 25px !important;\r\n\r\n    background: #3952a3 !important;\r\n    color: #ffffff !important;\r\n\r\n    border: 0 !important;\r\n    border-radius: 4px !important;\r\n\r\n    font-family: \"Fira Sans Condensed\", Arial, sans-serif !important;\r\n    font-size: 14px !important;\r\n    font-weight: 600 !important;\r\n\r\n    cursor: pointer;\r\n\r\n    transition:\r\n        background 0.2s ease,\r\n        opacity 0.2s ease;\r\n}\r\n\r\n\/* Bot\u00f3n deshabilitado mientras no exista consentimiento *\/\r\n.hmc-contact-form .hmc-submit-btn:disabled {\r\n    background: #9aa8c8 !important;\r\n    color: #ffffff !important;\r\n\r\n    opacity: 0.55;\r\n\r\n    cursor: not-allowed !important;\r\n    pointer-events: none;\r\n}\r\n\r\n\/* Hover solamente cuando est\u00e9 habilitado *\/\r\n.hmc-contact-form .hmc-submit-btn:not(:disabled):hover {\r\n    background: #4472c4 !important;\r\n}\r\n\r\n.hmc-contact-form .hmc-submit-btn {\r\n    min-width: 155px;\r\n    height: 40px;\r\n\r\n    padding: 8px 25px !important;\r\n\r\n    background: #3952a3 !important;\r\n    color: #ffffff !important;\r\n\r\n    border: 0 !important;\r\n    border-radius: 4px !important;\r\n\r\n    font-family: \"Fira Sans Condensed\", Arial, sans-serif !important;\r\n    font-size: 14px !important;\r\n    font-weight: 600 !important;\r\n\r\n    cursor: pointer;\r\n\r\n    transition:\r\n        background 0.2s ease,\r\n        opacity 0.2s ease;\r\n}\r\n\r\n.hmc-contact-form .hmc-submit-btn:hover {\r\n    background: #4472c4 !important;\r\n}\r\n\r\n.hmc-contact-form .hmc-submit-btn:disabled {\r\n    opacity: 0.55;\r\n    cursor: not-allowed !important;\r\n}\r\n<\/style>\r\n\r\n\r\n<!-- MENSAJE POSTERIOR AL ENV\u00cdO -->\r\n<div class=\"hmc-thank-you\" id=\"hmc-thank-you\" role=\"status\" aria-live=\"polite\">\r\n    <h3>Gracias<\/h3>\r\n\r\n    <p>\r\n         HMC AGF ha recibido su solicitud.\r\n    <\/p>\r\n\r\n    <p>\r\n        <strong>Fecha y hora de recepci\u00f3n:<\/strong>\r\n        <span id=\"hmc-receipt-date\"><\/span>\r\n    <\/p>\r\n\r\n    <p>\r\n         Su solicitud ser\u00e1 revisada de acuerdo con\r\n        los procedimientos internos de HMC AGF y los requisitos\r\n        normativos aplicables.\r\n    <\/p>\r\n<\/div>\r\n\r\n\r\n<script>\r\n(function () {\r\n    \"use strict\";\r\n\r\n    const formSelector = \".hmc-contact-form\";\r\n\r\n    \/*\r\n     * Activa u oculta el bot\u00f3n seg\u00fan el consentimiento.\r\n     *\/\r\n    function updateSubmitState(customForm) {\r\n        const consent = customForm.querySelector(\r\n            \"#hmc-consent-required\"\r\n        );\r\n\r\n        const submit = customForm.querySelector(\r\n            \".hmc-submit-btn\"\r\n        );\r\n\r\n        if (!consent || !submit) {\r\n            return;\r\n        }\r\n\r\n        const hasConsent = consent.checked === true;\r\n\r\n        customForm.classList.toggle(\r\n            \"has-consent\",\r\n            hasConsent\r\n        );\r\n\r\n        submit.disabled = !hasConsent;\r\n\r\n        if (hasConsent) {\r\n            const warning = customForm.querySelector(\r\n                \".hmc-consent-warning\"\r\n            );\r\n\r\n            if (warning) {\r\n                warning.textContent = \"\";\r\n                warning.classList.remove(\"is-visible\");\r\n            }\r\n        }\r\n    }\r\n\r\n\r\n    \/*\r\n     * Inicializa cada formulario una sola vez.\r\n     *\/\r\n    function initializeForm(customForm) {\r\n        if (customForm.dataset.hmcInitialized === \"true\") {\r\n            return;\r\n        }\r\n\r\n        const consent = customForm.querySelector(\r\n            \"#hmc-consent-required\"\r\n        );\r\n\r\n        const submit = customForm.querySelector(\r\n            \".hmc-submit-btn\"\r\n        );\r\n\r\n        if (!consent || !submit) {\r\n            return;\r\n        }\r\n\r\n        customForm.dataset.hmcInitialized = \"true\";\r\n\r\n        consent.addEventListener(\"change\", function () {\r\n            updateSubmitState(customForm);\r\n        });\r\n\r\n        updateSubmitState(customForm);\r\n    }\r\n\r\n\r\n    function initializeAllForms() {\r\n        document\r\n            .querySelectorAll(formSelector)\r\n            .forEach(initializeForm);\r\n    }\r\n\r\n\r\n    \/*\r\n     * Inicializaci\u00f3n.\r\n     *\/\r\n    if (document.readyState === \"loading\") {\r\n        document.addEventListener(\r\n            \"DOMContentLoaded\",\r\n            initializeAllForms\r\n        );\r\n    } else {\r\n        initializeAllForms();\r\n    }\r\n\r\n\r\n    \/*\r\n     * Se ejecuta solamente cuando Contact Form 7\r\n     * confirma que el correo fue enviado.\r\n     *\/\r\n    document.addEventListener(\r\n        \"wpcf7mailsent\",\r\n        function (event) {\r\n            const cf7Container = event.target;\r\n\r\n            if (\r\n                !cf7Container ||\r\n                typeof cf7Container.querySelector !== \"function\"\r\n            ) {\r\n                return;\r\n            }\r\n\r\n            const customForm = cf7Container.querySelector(\r\n                formSelector\r\n            );\r\n\r\n            \/*\r\n             * Evita que otros formularios Contact Form 7\r\n             * de la p\u00e1gina activen este mensaje.\r\n             *\/\r\n            if (!customForm) {\r\n                return;\r\n            }\r\n\r\n            const realForm = customForm.closest(\r\n                \"form.wpcf7-form\"\r\n            );\r\n\r\n            const thankYou = document.getElementById(\r\n                \"hmc-thank-you\"\r\n            );\r\n\r\n            const receiptDate = document.getElementById(\r\n                \"hmc-receipt-date\"\r\n            );\r\n\r\n            if (!thankYou) {\r\n                return;\r\n            }\r\n\r\n\r\n            \/*\r\n             * Ocultar todo el formulario Contact Form 7.\r\n             *\/\r\n            if (realForm) {\r\n                realForm.style.display = \"none\";\r\n            } else {\r\n                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