{"id":26289,"date":"2026-05-07T02:04:12","date_gmt":"2026-05-07T05:04:12","guid":{"rendered":"https:\/\/www.hmccap.com\/reclamacoes-e-queixas\/"},"modified":"2026-11-13T03:22:47","modified_gmt":"2026-11-13T06:22:47","slug":"reclamacoes-e-queixas","status":"publish","type":"page","link":"https:\/\/www.hmccap.com\/pt-br\/reclamacoes-e-queixas\/","title":{"rendered":"reclama\u00e7\u00f5es e queixas"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"26289\" class=\"elementor elementor-26289 elementor-21729\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e464288 e-flex e-con-boxed e-con e-parent\" data-id=\"e464288\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-41e7675 elementor-widget elementor-widget-spacer\" data-id=\"41e7675\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2ee8dff e-flex e-con-boxed e-con e-parent\" data-id=\"2ee8dff\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-92cd3f3 elementor-widget elementor-widget-spacer\" data-id=\"92cd3f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f3739ae e-flex e-con-boxed e-con e-parent\" data-id=\"f3739ae\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<link rel=\"stylesheet\" id=\"wd-animations-css\" href=\"https:\/\/www.hmccap.com\/wp-content\/themes\/woodmart\/css\/parts\/mod-animations-transform.min.css?ver=7.5.1\" type=\"text\/css\" media=\"all\" \/> \t\t\t\t\t<div class=\"elementor-element elementor-element-6345e37 wd-animation-slide-from-bottom wd-width-100 wd-animation-normal elementor-widget elementor-widget-wd_title\" data-id=\"6345e37\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<link rel=\"stylesheet\" id=\"wd-section-title-css\" href=\"https:\/\/www.hmccap.com\/wp-content\/themes\/woodmart\/css\/parts\/el-section-title.min.css?ver=7.5.1\" type=\"text\/css\" media=\"all\" \/> \t\t\t\t\t\t<link rel=\"stylesheet\" id=\"wd-mod-highlighted-text-css\" href=\"https:\/\/www.hmccap.com\/wp-content\/themes\/woodmart\/css\/parts\/mod-highlighted-text.min.css?ver=7.5.1\" type=\"text\/css\" media=\"all\" \/> \t\t\t\t\t<div class=\"title-wrapper set-mb-s reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-center\">\n\n\t\t\t\t\t\t\t<div class=\"title-subtitle subtitle-color-default subtitle-style-default wd-fontsize-xs\">\n\t\t\t\t\tQueixas, Reclama\u00e7\u00f5es e Canais de Relato\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-l wd-underline-colored\"><\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1eba9cb e-con-full e-flex e-con e-parent\" data-id=\"1eba9cb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-616315f e-con-full e-flex e-con e-child\" data-id=\"616315f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-22484f1 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"22484f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper set-mb-s reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-l\">Relatos de Den\u00fancias e Compliance<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"title-after_title set-cont-mb-s reset-last-child wd-fontsize-xs\">\n\t\t\t\t\t<p>A HMC Administradora de Activos disponibiliza este canal de comunica\u00e7\u00e3o para que indiv\u00edduos possam enviar relatos \u00e0 Alta Gest\u00e3o da Empresa sobre fraudes ou infra\u00e7\u00f5es contempladas na Lei n\u00ba 20.393, incluindo lavagem de dinheiro, financiamento ao terrorismo, suborno e recepta\u00e7\u00e3o de bens roubados.<\/p><p>Todos os relatos enviados por este canal ser\u00e3o revisados apenas pelo Compliance Officer, que tratar\u00e1 as informa\u00e7\u00f5es sob estrito sigilo e compartilhar\u00e1 os antecedentes relevantes com o Conselho de Administra\u00e7\u00e3o da Empresa exclusivamente para fins de avalia\u00e7\u00e3o sobre a necessidade de iniciar uma investiga\u00e7\u00e3o.<\/p><p>Os relatos podem ser enviados anonimamente. Se desejar permanecer an\u00f4nimo, selecione a op\u00e7\u00e3o correspondente no formul\u00e1rio.<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9fe199b e-con-full e-flex e-con e-child\" data-id=\"9fe199b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c9d595 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"2c9d595\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper set-mb-s reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-l\">Reclama\u00e7\u00f5es e Queixas de Clientes<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"title-after_title set-cont-mb-s reset-last-child wd-fontsize-xs\">\n\t\t\t\t\t<p>A HMC Administradora de Activos disponibiliza este canal de comunica\u00e7\u00e3o para que clientes, fornecedores ou contrapartes possam expressar qualquer insatisfa\u00e7\u00e3o em rela\u00e7\u00e3o a assuntos comerciais ou operacionais relacionados aos seus produtos, bem como quaisquer preocupa\u00e7\u00f5es sobre condutas que considerem inadequadas por parte de qualquer funcion\u00e1rio da Empresa.<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-65558c8 e-con-full e-flex e-con e-parent\" data-id=\"65558c8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-8d4413b e-con-full e-flex e-con e-child\" data-id=\"8d4413b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-899abd2 elementor-widget elementor-widget-wd_button\" data-id=\"899abd2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-button-wrapper text-center\" >\n\t\t\t<a class=\"btn btn-style-default btn-style-semi-round btn-size-default btn-color-primary btn-icon-pos-right\"  href=\"https:\/\/www.hmccap.com\/pt-br\/relatos-de-denuncias-e-compliance\/\">\n\t\t\t\t<span class=\"wd-btn-text\" data-elementor-setting-key=\"text\">\n\t\t\t\t\tEnviar uma Den\u00fancia ou Relato de Compliance\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-04e666e e-con-full e-flex e-con e-child\" data-id=\"04e666e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-85327c0 elementor-widget elementor-widget-wd_button\" data-id=\"85327c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-button-wrapper text-center\" >\n\t\t\t<a class=\"btn btn-style-default btn-style-semi-round btn-size-default btn-color-primary btn-icon-pos-right\"  href=\"https:\/\/www.hmccap.com\/pt-br\/reclamacoes-e-queixas-de-clientes\/\">\n\t\t\t\t<span class=\"wd-btn-text\" data-elementor-setting-key=\"text\">\n\t\t\t\t\tEnviar uma Reclama\u00e7\u00e3o ou Queixa de Cliente\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e0058b1 e-flex e-con-boxed e-con e-parent\" data-id=\"e0058b1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-803db29 elementor-widget elementor-widget-wd_text_block\" data-id=\"803db29\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<link rel=\"stylesheet\" id=\"wd-text-block-css\" href=\"https:\/\/www.hmccap.com\/wp-content\/themes\/woodmart\/css\/parts\/el-text-block.min.css?ver=7.5.1\" type=\"text\/css\" media=\"all\" \/> \t\t\t\t\t<div class=\"wd-text-block reset-last-child text-center\">\n\t\t\t\n\t\t\t<p>Caso n\u00e3o deseje enviar seu relato, reclama\u00e7\u00e3o ou queixa por este canal, voc\u00ea tamb\u00e9m poder\u00e1 enviar os antecedentes relevantes em um envelope lacrado endere\u00e7ado ao Conselho de Administra\u00e7\u00e3o da Empresa ou ao Compliance Officer em Nueva Costanera 4040, Office 32, Vitacura, Santiago.<\/p><p>Em todos os casos, a HMC Administradora de Activos garante que as informa\u00e7\u00f5es fornecidas ser\u00e3o mantidas sob estrito sigilo.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Queixas, Reclama\u00e7\u00f5es e Canais de Relato Relatos de Den\u00fancias e Compliance A HMC Administradora de Activos disponibiliza este canal de<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-26289","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>reclama\u00e7\u00f5es e queixas - HMC Capital<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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